Returns, Refunds, Cancellations, and Exchanges – Xacho

At Xacho, your satisfaction is our priority. Please read this policy carefully to understand how returns, refunds, cancellations, and exchanges are handled.

Step 1: Raise a Return or Replacement Request

If you’ve received a wrong, defective, or damaged product, you may raise a return or replacement request within 7 days from the delivery date.

To submit your request, please provide your order details and contact number through the support option available on our website.

For damaged or missing items, please report the issue within 2 days of delivery.

Step 2: Review of Request

Our team will review and validate your request within 2 working days.

Step 3: Product Pickup

Once approved, we will arrange a reverse pickup through our courier partner.
You do not need to self-ship the product unless specifically instructed by our support team.

Step 4: Product Receipt & Final Action

After we receive your product, it undergoes a thorough quality check.

Based on the inspection, we will proceed with:

• A replacement, or
• A refund, depending on stock availability

Replacement & Exchange Process

After your return request is approved:

• Pickup will be scheduled for the item
• Once the item reaches us and passes quality inspection, a replacement will be initiated

If the original item is out of stock, you may choose:

• A full refund, or
• An exchange with a similar product (based on your preference)

Exchange Delivery Timeline

Replacements or exchanged products will be shipped within 2–4 business days after successful quality check.
Delivery typically takes 5–7 business days depending on your location.

Returns/Replacements Not Accepted If:

• The product is used, opened, or altered
• Original packaging, labels, or accessories are missing
• The return/replacement request is raised after 7 days
• Damage or missing items are reported after 2 days

Order Cancellations

You may cancel your order before dispatch.
Once the order has been dispatched, cancellations are no longer allowed.

Refund Process

For Prepaid Orders

Refunds will be credited to your original payment method within 3–5 business days after approval.

Refund Timelines

• Cancelled Orders: Processed within 3–5 business days
• Returned Items: Processed within 7–10 business days from pickup and successful quality inspection

Partial Order Returns

You may return any eligible items from your order within the allowed return period.

Contact Us

📧 Email: support@xachosales.com
🌐 Website: www.xacho.com
📞 Phone: +91-9167402762

🏢 Company Name: Xacho Sales Industries Pvt. Ltd.

Registered Address:
3rd Floor, Prop 34, Office No 02, Corner Market, Malviya Nagar, New Delhi – 110017